Frequently Asked Questions

Yes! MyLoopX partners with municipal councils to offer 100% free collection of abandoned or end-of-life vehicles. No hidden fees, no towing charges—completely zero cost to you.

48 hours on average. We guarantee collection within 48 hours of verification. Most vehicles are collected within 24 hours for Klang Valley locations.

You can surrender passenger cars, motorcycles, commercial vehicles, and bicycles. Condition doesn't matter.

Yes, or have written authorization. You must be the registered vehicle owner or have authorization from the owner.

Yes, but outstanding summons may be deducted from scrap value.

Bank clearance required first. Vehicles under financing cannot be surrendered until you obtain release from the lender.

No, this is voluntary surrender for responsible disposal. Your benefit is free removal and legal clearance.

Required documents:

• Vehicle registration card (grant) or copy
• IC (NRIC) of registered owner
• GPS location and photos of the vehicle
• Authorization letter (if you're not the registered owner)

All documents can be uploaded digitally through the MyLoopX platform.

GPS + Photo verification. When submitting your request, you'll upload photos of the vehicle showing its current condition and surroundings. The MyLoopX app captures GPS coordinates automatically. Municipal officers verify the location before collection.

The Certificate of Destruction is an official document issued by MyEG after your vehicle has been disposed of. It confirms:

• Vehicle has been legally dismantled
• You are no longer liable for the vehicle
• JPJ will deregister the vehicle from national records
• You cannot be held responsible for any future incidents involving this vehicle

This certificate is downloadable from your MyLoopX dashboard.

Automatic integration. MyLoopX is integrated with JPJ's systems. Once your vehicle is disposed of, JPJ is automatically notified and begins the deregistration process. You don't need to visit JPJ offices or submit paperwork manually.

Currently active councils:

• MPAJ - Ampang Jaya (pilot program)
• DBKL - Kuala Lumpur
• MBSA - Shah Alam
• MPPJ - Petaling Jaya

Contact your local council. If your area isn't covered yet, encourage your municipal council to join MyLoopX. Provide them our contact information (partnership@myloopx.my) and share this FAQ. Many councils are evaluating the program based on public demand.

Legal complexity. Under current law, councils must:

1. Issue official notice to the registered owner
2. Wait for mandatory grace period (60-90 days)
3. Obtain court order if owner doesn't respond
4. Pay legal fees (RM 2,000-5,000 per vehicle)

This process takes 6-12 months per vehicle. Voluntary surrender bypasses all of this! No court orders needed when owners cooperate willingly.

Your vehicle goes through this process:

1. Collection: Towed to municipal depot
2. Cataloging: Photographed and added to auction lots
3. Auction: Licensed scrapyards bid on the lot
4. Dismantling: Winning scrapyard dismantles vehicle
5. Recycling: 95% of materials are recovered (metal, rubber, plastics, glass)
6. Certificate: MyEG issues Certificate of Destruction

Yes, strictly certified. Only licensed and environmentally-compliant scrapyards can participate in MyLoopX auctions. They must:

• Hold valid DOE (Department of Environment) permits
• Follow proper hazardous waste disposal protocols
• Maintain environmental compliance records
• Submit regular audit reports

Fully transparent. All auctions are conducted digitally on the MyLoopX platform. Bid histories are recorded, and councils can see all competing offers. This prevents corruption and ensures fair market value for scrap metal.

Yes! MyLoopX manages:

• IT Equipment: Computers, laptops, servers, networking equipment
• Office Electronics: Printers, scanners, fax machines, copiers
• Mobile Devices: Phones, tablets (bulk lots)
• Data Center Decommissions: Full rack disposal

All e-waste disposal includes data destruction certificates to ensure compliance.

Certified wiping + physical destruction. Our certified recyclers:

1. Perform DOD 5220.22-M standard data wiping
2. Physically destroy hard drives and SSDs
3. Provide video evidence of destruction
4. Issue compliance certificates for audit trails

This meets PDPA (Personal Data Protection Act) requirements.

Absolutely. We specialize in bulk e-waste disposal for:

• Office closures and relocations
• IT infrastructure refresh projects
• Data center decommissions
• Corporate fleet disposal (100+ units)

Contact us at enterprise@myloopx.my for custom quotes.

Click Register in the top menu. You'll need to provide:

• Full name (as per NRIC)
• Email address
• Password (minimum 8 characters, must include letters and numbers)
• Role: Vehicle Owner, Municipal Council, or Scrapyard

Bank-grade security. We implement:

• bcrypt password hashing (cannot be reversed)
• CSRF protection on all forms
• SQL injection prevention (prepared statements)
• Secure HTTPS connections
• Rate limiting to prevent attacks
• Audit logging of all critical actions
• Regular security assessments

See our Privacy Policy for details.

Yes, real-time tracking. Log in to your dashboard to see:

• Request submitted ✅
• Under council review 🔍
• Collection scheduled 📅
• Vehicle collected 🚛
• Disposed & certificate issued 📄

You'll also receive email notifications at each stage.